Operational Performance Audit
A Structured Audit of Your systems and team to identify where productivity is being lost, and how to fix it
We assess how your business is operating, identify where performance is breaking down, and provide clear, prioritised actions to improve efficiency, team output, and alignment with your business goals.
No disruption. No generic reports.
Just clear insight, practical actions,
and a plan you can implement.
Operational Performance Audit
A Structured Audit of Your systems and team to identify where productivity is being lost, and how to fix it
We assess how your business is operating, identify where performance is breaking down, and provide clear,
prioritised actions to improve efficiency, team output, and alignment with your business goals.
No disruption. No generic reports. Just clear insight, practical actions, and a plan you can implement.
You know something isn’t working as well as it should... but it’s hard to pinpoint exactly where
Work gets delegated, but doesn’t always come back as expected -
and often needs reworking
Decisions take longer than they should across the business
Work moves between people, but not always consistently
The team is busy, but progress feels uneven
Things are being done, but not always in the same way
Over time, this slows everything down, and puts more back on you.
You know something isn’t working as well as it should... but it’s hard to pinpoint exactly where
Work gets delegated, but doesn’t always come back as expected -
and often needs reworking
Decisions take longer than they should across the business
Work moves between people, but not always consistently
The team is busy, but progress feels uneven
Things are being done, but not always in the same way
Over time, this slows everything down, and puts more back on you.
This is a structured operational audit of how
your business actually runs
We look at:
Systems - how work flows, where it slows down, and where inefficiencies sit
People - how roles, responsibilities, and ownership are working in practice
Procedures - how consistently work is carried out across the business
So you can clearly see:
where productivity is being lost
where KPIs are not being met
where work is breaking down or coming back to you
This is a structured operational audit of how your business actually runs
We look at:
Systems - how work flows, where it slows down, and where inefficiencies sit
People - how roles, responsibilities, and ownership are working in practice
Procedures - how consistently work is carried out across the business
So you can clearly see:
where productivity is being lost
where KPIs are not being met
where work is breaking down or coming back to you
Your Audit Transformation:
Before:
Work comes back to you
Processes are inconsistent
The team is busy, but output is uneven
Decisions take longer than they should
After:
Work is completed properly the first time
Processes are clearer and more consistent
Your team is aligned and takes ownership
The business runs faster, smoother, and with less reliance on you
Your Audit Transformation:
Before:
Work comes back to you
Processes are inconsistent
The team is busy, but output is uneven
Decisions take longer than they should
After:
Work is completed properly the first time
Processes are clearer and more consistent
Your team is aligned and takes ownership
The business runs faster, smoother, and with less reliance on you
We follow a structured audit process aligned to your business goals:
1. Business Direction & Targets
We understand your vision, priorities, and what success should look like (including performance expectations and KPIs)
2. Systems & Process Audit
We review how your processes actually run day-to-day - identifying inefficiencies, duplication, delays, and gaps
3. Team & Responsibility Audit
We assess how work flows across your team - identifying unclear ownership, misalignment, or over-reliance on you
4. Performance Gaps & Breakdown Points
We highlight where: productivity is being lost, work slows down, KPIs are not being met
5. Action Plan for Improvement
You receive clear, prioritised actions to: streamline processes, improve efficiency, align your core team, ensure procedures are followed consistently, reduce reliance on the owner
We follow a structured audit process aligned to your business goals:
1. Business Direction & Targets
We understand your vision, priorities, and what success should look like (including performance expectations and KPIs)
2. Systems & Process Audit
We review how your processes actually run day-to-day - identifying inefficiencies, duplication, delays, and gaps
3. Team & Responsibility Audit
We assess how work flows across your team - identifying unclear ownership, misalignment, or over-reliance on you
4. Performance Gaps & Breakdown Points
We highlight where: productivity is being lost, work slows down, KPIs are not being met
5. Action Plan for Improvement
You receive clear, prioritised actions to: streamline processes, improve efficiency, align your core team, ensure
procedures are followed consistently, reduce reliance on the owner
By the end of the audit,
you will have:
A clear breakdown of inefficiencies across your systems and team
Documented audit findings you can refer back to
A prioritised action roadmap
Identified quick wins to improve efficiency immediately
Practical, step-by-step actions to improve productivity
Clarity on where your team and processes need realignment
By the end of the audit, you will have:
A clear breakdown of inefficiencies across your systems and team
Documented audit findings you can refer back to
A prioritised action roadmap
Identified quick wins to improve efficiency immediately
Practical, step-by-step actions to improve productivity
Clarity on where your team and processes need realignment
This is designed to fit around your business, without disruption, but some input is needed to make it effective
To carry out the audit effectively, we will require access to relevant systems, processes, and (where appropriate) key team members.
This allows us to assess how the business operates without disrupting your day-to-day involvement.
All work is carried out under strict confidentiality, and an NDA can be provided if required.
This is designed to be a focused piece of work, rather than something that drifts over time.
We’ll agree timelines with you upfront, based on your availability, so everything moves forward smoothly and you’re not left waiting for outcomes.
Your time commitment:
• Completion of a pre-session questionnaire
• A 90-minute deep-dive session
• Access to key team members (where relevant)
• A follow-up support session
Most of the work is done by us- you are not expected to prepare extensively or fix anything during the audit.
This is designed to fit around your business, without disruption, but some input is needed to make it effective
To carry out the audit effectively, we will require access to relevant systems, processes, and (where appropriate) key team members.
This allows us to assess how the business operates without disrupting your day-to-day involvement.
All work is carried out under strict confidentiality, and an NDA can be provided if required.
This is designed to be a focused piece of work, rather than something that drifts over time.
We’ll agree timelines with you upfront, based on your availability, so everything moves forward smoothly and you’re not left waiting for outcomes.
Your time commitment:
• Completion of a pre-session questionnaire
• A 90-minute deep-dive session
• Access to key team members (where relevant)
• A follow-up support session
Most of the work is done by us- you are not expected to prepare extensively or fix anything during the audit.
Founder-led, values-driven businesses (often family-run or reputation-led) where operations have not kept pace with growth, and leadership want greater clarity, consistency, and efficiency across the business.
Leaders who care about doing things properly, but are starting to see:
• inconsistencies in how work is done
• pressure building as things don’t run as smoothly as they should
• too much still relying on them to keep things moving
And who refuse to let poor operations damage a strong reputation.
Founder-led, values-driven businesses (often family-run or reputation-led) where operations have not kept pace with growth, and leadership want greater clarity, consistency, and efficiency across the business.
Leaders who care about doing things properly, but are starting to see:
• inconsistencies in how work is done
• pressure building as things don’t run as smoothly as they should
• too much still relying on them to keep things moving
And who refuse to let poor operations damage a strong reputation.
Operational Performance Audit
Investment: from £3,000
This is a structured process carried out over a focused period, designed to give you clarity without disrupting your day-to-day operations.
Phase 1. Deep Dive & Business Understanding
A 90-minute session to understand your business, priorities, and where challenges are currently showing up
Phase 2. Independent
Operational Audit
We carry out a detailed review of your systems, processes, and team structure. This includes:
• reviewing how work flows across your business
• identifying inefficiencies and breakdown points
• assessing where roles, responsibilities, and procedures are not fully aligned
• (where relevant) gathering insight from key team members
Phase 3. Report & Recommendations
You receive a full written audit, including:
• clear breakdown of inefficiencies
• prioritised actions
• identified quick wins
Phase 4. Findings & Action Session
A dedicated 60–90 minute session to take you through the findings and translate them into clear next steps.
This is where we:
• work through what’s really happening across your business
• prioritise what needs to change first
• turn the audit into a clear, practical plan you can act on immediately
Phase 5. Follow-Up Support
A follow-up session to:
• answer questions
• review early progress
• ensure momentum is maintained
Limited to 1-2 businesses per month
to ensure depth and quality.
Book a Focus Call to see where your business is losing time, efficiency, and productivity - and whether this audit is the right next step.
Operational Performance Audit
Investment: from £3,000
This is a structured process carried out over a focused period, designed to give you clarity
without disrupting your day-to-day operations.
Phase 1. Deep Dive & Business Understanding
A 90-minute session to understand your business, priorities, and where challenges are currently showing up
Phase 2. Independent Operational Audit
We carry out a detailed review of your systems, processes, and team structure. This includes:
• reviewing how work flows across your business
• identifying inefficiencies and breakdown points
• assessing where roles, responsibilities, and procedures are not fully aligned
• (where relevant) gathering insight from key team members
Phase 3. Report & Recommendations
You receive a full written audit, including:
• clear breakdown of inefficiencies
• prioritised actions
• identified quick wins
Phase 4. Findings & Action Session
A dedicated 60–90 minute session to take you through the findings and translate them into
clear next steps. This is where we:
• work through what’s really happening across your business
• prioritise what needs to change first
• turn the audit into a clear, practical plan you can act on immediately
Phase 5. Follow-Up Support
A follow-up session to:
• answer questions
• review early progress
• ensure momentum is maintained
Limited to 1-2 businesses per month to ensure depth and quality.
Book a Focus Call to see where your business is losing time, efficiency, and productivity -
and whether this audit is the right next step.
Copyrights 2026 | Emma Baker Focus
Terms & Conditions
Copyrights 2026 | Emma Baker Focus | Terms & Conditions